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Tony's Online Ordering
Introduction
We have established our online store for your convenience.
If you know what you need, we hope you'll enjoy the experience. But if you have
any questions, we strongly urge you to call us.
IMPORTANT: Due to a significant amount of fraudulent orders originating from the Indonesia, China, Taiwan, and Malaysia, we ask customers from those countries to include the name of their credit card issuing bank or financial institution (not Visa or MasterCard), and their email address and telephone number in the "Special Instructions" section of the online order form. Thank you for your understanding.
How We Ship
Choose from 5 shipping options
Est. USA Shipping - USPS Priority (shipments under $100.00)
Est. USA Shipping - UPS Ground (shipments over $100.00)
Est. USA Shipping - USPS Priority Insured (shipments over $100.00)
Est. International - USPS Priority uninsured (insured available)
Est. International - UPS Worldwide Expedited (insured)
Shipments Within the USA
We normally ship UPS Ground or USPS Priority Mail. We can ship to your
home or work address.
International Shipments
We use USPS Air Mail or USPS Global Priority
Mail. Shipments may be allocated to several small packages. All
invoices and documentation are shipped in a separate Air Mail
envelope.
NEW As a result of new European
Postal Regulations that require your telephone number to be incorporated
on shipping labels, please include your telephone number on online
order forms, faxes, emails and any communication requesting an
order.
Shipping Cost Estimates
Shipping charges for online orders are only estimates and may vary from actual shipping charges. Please contact us for accurate shipping quote, or for other shipping options.
We calculate shipping cost estimates based on your order subtotal as follows:
| Est. USA Shipping - USPS Priority (shipments under $100.00) |
$6.00 minimum plus 4% of order subtotal |
| Est. USA Shipping - UPS Ground (shipments over $100.00) |
$7.00 minimum plus 1.7% of order subtotal |
| Est. USA Shipping - USPS Priority Insured (shipments over $100.00) |
$7.00 minimum plus 3.2% of order subtotal |
| Est. International - USPS Priority uninsured (insured available) |
$20.00 minimum plus 5% of order subtotal |
| Est. International - UPS Worldwide Expedited (insured) |
$30.00 minimum plus 5% of order subtotal |
Note : Shipping fees are estimated. In the event
that actual fees exceed the estimate we will add this fee to your
order total. Please note that in the last several years the shipping rates have significantly increased.
Returns and Exchanges
You may return your purchases in original condition
within 60 days for a refund or exchange. Damaged goods or purchase
received after 30 days will be assessed a minimum of 10% restoration
or restocking fee. Please notify us if you intend to return your
order and if possible include a copy of your invoice. You may return
orders by US Mail, International Air Mail (foreign) or UPS.
If We Are Out Of Stock
We make every effort to be fully stocked. However,
the DCC industry has demonstrated about a 60% success rate in maintaining
stock. Items that are back ordered will be shipped at a reduced
rate. We reserve the right to cancel back orders on items that are
not available within thirty days.
Locomotive Advanced Reservations Policies
We charge your credit card account only when we ship.
No deposit is required.
Other Important Notes
- Heavier items of 3 lbs & over will cause additional shipping/handling
charges
- Additional USA UPS services (3 Day, 2 Day and Next Day) are available at
your request, prior quotes via order notes, email or by phone.
- We do not guarantee all items in stock, see below.
- Online quantity discounts may not be calculated
correctly herein and will be adjusted on shipping invoice.
- All pricing information throughout the TTE web site is in US Dollars. To find out the approximate cost in your currency, you can use The XE.com Universal Currency Converter.
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